FAQ

 

/ DO I HAVE TO APPLY TOP COAT OR GEL TO THE NAIL PATCHES?

You can add a water-based nail top coat to make the patches last longer. Please note that some brands nail top coat is not compatible with our nail patches. Gel finishing is highly recommended for the best result. 

Tips: Please test the top coat on one nail wrap before applying to all your nail wraps for the best results. 

 

/ HOW DO I MAKE A PURCHASE?

To make a purchase in Little Surprise is easy, browse the Little Surprise Store. When you find something you like, click the ‘Add To Cart’ button. If at any stage you change your mind, you can delete the item from your cart by entering into the cart and click on the ‘remove’ button. Once you’re ready, follow through to the payment process securely by Paypal.

 

/ WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

All prices are displayed in Hong Kong Dollars (HKD).

 

/ WHICH COUNTRIES DOES LITTLE SURPRISE SHIP TO?

We ship to most countries around the globe as we vow to provide you with the best service. For further information, please contact us at littlesurprisenail@gmail.com.

 

/ HOW DOES THE CURRENCY CONVERSION WORK FOR INTERNATIONAL ORDERS?

For international orders, you may have the conversion from PayPal. In this case, the rate you see at the time of order may differ from the rate when your card is charged. Besides, your credit card company may also charge an additional fee for conversion. Do contact them for details.

 

/ WHEN WILL MY ORDER BE DISPATCHED?

We endeavour to process all orders within 3 working days (excluding Saturday, Sunday and Public Holiday). Where there is a delay in the supply of goods, we will advise you as soon as practicable.

 

/ CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

We aim to dispatch orders as quickly as possible, therefore, please inform us as soon as possible that you wish to change the order by contacting us. Once an order has been dispatched, it will not be possible to change or cancel your order.

 

/ HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

 

/ CAN I REQUEST FOR AN EXCHANGE OR RETURN?

Unfortunately, we are unable to offer returns or exchanges on all items due to hygiene reasons. 

 

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