PAYMENT

 

/ Hong Kong Buyers
We accept PayPal and Bank Transfer. PayPal allows you to pay by credit cards, debit cards, bank transfers and PayPal account balances. Please note you do not need a Paypal account to make a payment.
 
If you want to pay by bank transfer, please contact us directly at littlesurprisenail@gmail.com.
Please send your payment receipt copy to littlesurprisenail@gmail.com and we will handle your order once confirming your payment by replying your e-mail. Items will not be shipped until the transaction has been cleared.

 

/ International Buyers

We accept PayPal ONLY. It is easy and safe. PayPal allows you to pay by credit cards, debit cards, bank transfers and PayPal account balances. We apologize that we cannot accept other payment methods like cheque or postal orders. Please note you do not need a Paypal account to make a payment.

Little Surprise* does not convert the total price of orders into other currencies. We will bill your PayPal account in HK dollars and PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution. The actual price charged to overseas customers will be subject to the exchange rateapplied by the customer's credit or debit card company.

 

DELIVERY

 

/ Hong Kong Orders

Your orders are shipped using HK Post. Each parcel is able to be traced and requires a signature upon delivery. If you won't be present at the delivery time, a note will be left and you will be required to pick up the package from the HK Post Office. The estimated delivery time of orders within Hong Kong is 1-3 business days after shipment. 

 

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

 

A HKD$13 charge per delivery is applied for any orders less than HKD$200, free of charge if order total is HKD$201 or greater. 

 

/ International Orders

We use Hong Kong Post for the International Standard Shipping option. HK Post picks up your, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for delivery. Hong Kong Post does not deliver the order.

Standard shipping should take 1-2 weeks to be delivered. Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

 

A HKD$35 charge per delivery is applied for any orders less than HKD$400, free of charge if order total is HKD$401 or greater. 

 

/ We will dispatch all the orders within 3 business days from the date that we receive your order and credit verification has been confirmed. Transit times do not include Saturday, Sunday or holidays. We cannot deliver to PO boxes.

 

Returns

We are unable to offer returns or exchanges on all items due to hygiene reasons. Thank you for your understanding.

 

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